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Useful answers

Before your next shipment.

Documents, declarations and working with Dubee.

How much will it cost?

The price depends on the service and shipment. Send the goods and route details and explain whether you need import clearance, ENS-only support or platform access. We will confirm the scope and price.

Does uploading documents mean my goods are cleared?

No. Documents must be checked and the relevant declaration processed. Submission, acceptance and release are different stages. Follow the actual status and any inspection instructions.

What if my packing list and invoice do not agree?

Flag the difference and send both documents. We check whether the mismatch concerns goods, shared packaging, quantities, weights or values, then ask for the missing source facts. We do not invent figures just to pass validation.

What will I receive after a declaration is submitted?

The relevant reference and declaration documents follow the verified result. Pending or rejected is not described as accepted; prelodged is not the same as arrived or released.

Still have a question? Talk to our team.